Terms & Conditions

New Mankamana Printers is a B2B company that accepts print orders from registered printing presses and trade partners only. All orders must be for legitimate commercial use. Orders must not contain duplicate, counterfeit, or prohibited content, or any material reproduced without the permission of the originating organisation or rights holder. Full legal responsibility for the content of each order rests solely with the submitting Printing Press or Channel Partner. If any partner — knowingly or unknowingly — submits an order for duplicate, counterfeit, or prohibited content, their membership will be permanently discontinued with no right of reinstatement.

Exact colour matching between separate print runs is not guaranteed. Colour output varies between jobs due to substrate, ink, environmental conditions, and press settings — regardless of whether the previous print was produced by us or by another printer, and whether it was digital or offset. If you require consistent colour reproduction across future print runs, you must request a Job Profile to be saved with us. Job profiling is available at an additional charge. Without a saved job profile, we accept no liability for colour variation between orders.

New Mankamana Printers' responsibility for goods ceases the moment an order leaves our premises. Once dispatched, risk of loss, damage, or delay transfers entirely to the Client or the nominated delivery agent. We strongly recommend that clients arrange appropriate insurance for high-value orders.

For products produced as part of a shared or club print run (including but not limited to visiting cards, ATM pouches, letterheads, and envelopes), the following policy applies in the event of a printing error attributable to us: • If a printing mistake affects between 5% and 50% of the sheets or cards in your order, a proportional discount equivalent to the affected proportion will be applied — no reprint will be issued. • Only if a printing mistake affects more than 50% of the sheets or cards will the order be reprinted in full. This clause applies solely to errors caused by our production process. Errors arising from client-supplied artwork, incorrect file specifications, or approved proofs are not covered.